Support

Last updated: 24th October 2025. This Privacy Policy (the “Policy”) defines the practices of Haruki Limited (the “Platform Operator,” “We,” “Our” or “Us”) regarding the collection, use, disclosure,...

[DRAFT — written from trydermafix.com's own product copy; please review before publishing or translating to other locales.] What's in Dermafix? Dermafix is a topical gel formulated with a blend of...

When returning a product, make sure to include: The product in its original packaging A copy of your invoice or order confirmation Your full name and contact information The reason for the return T...

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with the following details: Your order number Proof of retu...

Returns are accepted for products that meet the following criteria: The item is unopened and in its original packaging The return request is made within 30 days of receiving the product The prod...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...