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Find answers about orders, shipping, returns and how to get the most out of Dermafix.
Dermafix
Categories
- Using Dermafix How to apply Dermafix, what's in it, and how long results take.
- Tracking Returns Check the status of a return you've already sent back.
- Dermafix Return Policy Everything you need to know about returning your order.
- Shipping & Address Changes Delivery times, redirecting a package and address corrections.
- Order Cancellations How and when you can cancel an order after placing it.
- Refunds Refund timelines and what happens after we receive your return.
- Order Information Tracking, changing or cancelling an order, missing items and more.
- Legal & Privacy Our Privacy Policy and how we handle your personal data.
Frequently asked questions
How long until I see results with Dermafix?
Results vary depending on the individual and the severity of the condition. Some users notice changes in nail appearance within a few weeks, while more significant improvements typically occur after 8-12 weeks of consistent daily use. Nail fungus takes time to treat because nails grow slowly. For best results, continue use until the affected nail has completely grown out.
How do I use Dermafix for best results?
Apply once daily to clean, dry nails. Apply the gel directly to the affected nail or brush it on, including the edges and under the nail tip if accessible. Gently massage for 30-60 seconds to aid absorption. Do not rinse. Consistency is key – daily use for at least 3 months is recommended for visible improvement.
How can I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this number directly with the courier, or submit a request through this Help Centre and our team will look up the status for you.
How do I request a return?
Use the “Submit a return request” link at the top of this Help Centre, or go directly to our return form. You'll need your order details and proof of purchase to complete the request.